I live in a generation where I do not want to wait for things. Really if I want to learn anything I go straight to Google and search for it. I want things quick and fast. Am I spoiled because technology is the best it has ever been?
Recently I have noticed with some of the businesses I have been in contact with that some people lack customer service and relationships. If I have a question about a service, product, or whatever, and I call them, I expect a instant answer within 24 hours of me calling them if not sooner.
If I email someone that I have spent thousands of dollars with, I expect a answer asap. Not days! I feel like some people out there forget that we “the consumers”are the ones who choose where to spend our money. At first they may be amazing at getting back to you. But then, overtime you tend see a trend that takes them longer to get back to you.
If people are not good at getting back to me, you better believe I am looking for the person who wants to service me for my money. Take your time with me and I will move on.
I think people need to go above and beyond to service people. There is always someone else out there that will compete for your business. If these businesses continue to be lazy they may be out of business one day.