CapitalOne’s Credit Limit Trap

How Capital One sets a trap with arbitrarily low Credit limits only to charge you fees, all under the guise of being “responsible”

I’ve had quite the unfortunate dealing with CapitalOne’s horrible customer service and policies, which resulted in me closing two Credit Cards I held with them over a simple $39 fine. I’m shocked at CapitalOne’s poor customer service, and that they couldn’t compromise over a simple request to waive this fee for a long-time customer in good standing. In short, I feel strongly that CapitalOne is not worth anyone’s time, as you will be given an absurdly low credit limit with the hope that you’ll go over your limit and be stuck with a fee, along with customer service that treats you like an idiot. Here is my story:

• I have phenomenal credit. I subscribe to Bank of America’s Credit Watching service PrivacyAssist, and at this moment I have between a 735 – 764 credit score and no outstanding loans and have never been late on a payment in my life.

• I had a Capital One Visa with Travel Rewards for 2.5 years. During this time, I always paid in full and on time. I had slowly built up a $13,000 credit limit.

• Due to a change in jobs and lifestyle, I no longer travel as much and signed up for a CapitalOne cash back rewards card as I’d rather have cash back than miles.

• CapitalOne started me off with a $500 credit limit, despite the fact I had over 2 years of history of on-time, in-full payments to them. I argued for a higher credit limit but was told just to hang in there and it would be adjusted eventually.

• 8 months later, still no credit increase. $500 per month is less than half of my monthly credit card spending (I charge everything I buy). The cash rewards are great so I attempt to spend as close to $500 as possible each month, but I accidentally go over by $2.

• CapitalOne does not alert me I go over, and does not deny the charge either, allowing the $2 charge to post and charges me a $39 fee for going over my limit. I find this out when my bill is due, shocked that CapitalOne had processed the charge, assuming the charge would be denied if I was over my limit (What is the point of a limit if you can go over it? Simply to collect fees, it would seem).

• I call CapitalOne to complain. I tell them they are going to lose my business (both cards, over $13500 in potential monthly charges they’d be processing), unless:
o The $39 fee was removed OR
o They increased my Credit Limit to something more acceptable for someone with my credit score, income, and outstanding payment history.

• The CapitalOne rep is unable to do anything, sounding helpless and confused, but said a Manager should be able to help me out. I ask for a manager, and am transferred to a “Senior Account Specialist.”

• This Senior Account Specialist (SAS) treated me like a complete idiot. She was less helpful than the first person, and unwilling to meet either condition for me to keep my accounts (she only needed to do one or the other, a generous offer on my part). Here are some excerpts of what she told me:

Me: Why wasn’t the charge denied? Why didn’t CapitalOne alert me that I was over my limit?

SAS: It’s your responsibility to monitor your spending. We can’t pay someone to stare at your account all day and alert you when you’ve gone over.

Me: Well, you wouldn’t have to pay anyone, you’d just have to program a small alert feature. Mint.com, BankofAmerica, and most other financial institutions do this, it would seem you purposefully don’t tell anyone they’ve gone over their credit limit so you can collect a $39 fee.

Me: If you can’t set an alert to tell me when I’ve gone over my really low Credit limit, then shouldn’t you deny the charge? What is the point of having a Credit limit if I can go over it whenever I want?

SAS: It is your responsibility to monitor your spending. You were not responsible and were charged the fee.

Me: So you’re calling someone that has never missed a payment irresponsible? I think it’s irresponsible that you make it so easy to go over my Credit Limit without warning or notification, just so you can collect a $39 fee.

Me: Look, I like this Credit Card and I want to keep it, but a $500 limit is simply unreasonable. Can you increase it?

SAS: We are a responsible financial institution and have cut back our lending in these economic times [I have heard this boilerplate response about 10 times now, and could probably recite it by heart).

Me: Then why did you give me a Credit Limit of $13,000 on the other card? Was that irresponsible of you?

SAS: We are looking out for your best financial interests and can not raise your credit limit except at designated times. Your account is not selected for review, so we can’t raise the credit limit. It’s for your protection.

Me: I don’t need protected, I need a Credit Card that will cover my expenses. You can’t even review my account and increase the Credit Limit if I threaten to cancel the card?

SAS: No, we can only review it during automated, pre-designated times. [repeat boilerplate about CapitalOne being a responsible lender in bad economy]

Me: I disagree with you being a responsible financial institution. It’s bad business to deny a higher credit limit to someone that is clearly qualified for it, and it’s bad business to argue with a customer and not take care of them. Your business practice of not increasing Credit Limit is losing you customers, which is irresponsible to your shareholders. While it’s a nice talking point, its simply bad business, and I can’t understand why you won’t do anything to keep me as a customer, despite a flawless record and tons of money you’ve made off me. Do you not want my business?

SAS: [repeats boilerplate about CapitalOne being a responsible lender]
In conclusion, I believe CapitalOne INTENTIONALLY sets very low credit limits, then does nothing to alert you that you have gone over your limit in order to charge you an extra $39 fee. Under the guise of being a “responsible financial institution,” they have simply found a way to charge people fees that are 100% profit to them, enticing their customers to deal with the low credit limits by promising their account will be reviewed eventually (read: a very long time from now), and having really good rewards.

It baffles me that a company that gets a few percent of every charge I make would lose my business over a $39 fee. Between my 2 CapitalOne cards, I averaged over $1000 per month in spending. Even if they only get 2% of those charges, that is $20 per month and they’d make up that $39 dollars with just two months more of my business. Instead, they got $39 dollars and no future income from my transactions. Furthermore, they treated me poorly, motivating me to post about my awful experience and encourage all of my friends to avoid CapitalOne. Instead, I will stick with American Express, where the customer is always right, they have account alerts, and they give an acceptable Credit Limit that can be increased. American Express does not set traps for me to go over limit then charge me silly fees. I’ll use my Bank of America debit card everywhere AMEX isn’t accepted, and I’m very happy to be rid of CapitalOne.

Post written by Nick Roshon, executive editor of Nick’s Car Blog.

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144 thoughts on “CapitalOne’s Credit Limit Trap

  1. Nick February 1, 2010 / 6:07 pm

    Thanks for posting Jed. As you can tell, I’m pretty pissed about the whole situation, so I’m glad my story is getting out there and hopefully someone at CapitalOne is paying attention.

    • Gary Smith January 2, 2011 / 12:15 pm

      IT IS SAD THAT YOU WERE CHARGED A FEE. I HAVE HAD CAPITAL ONE FOR TWO OCCASSIONS IN MY LIFE. THEY ARE ADEQUATE AT BEST. BUT MY CREDIT SCORE IS NOT AS HIGH AS YOURS BUT I USED MY CARD FOR GASOLINE AND SUPPLIES SINCE I AM A COMMERCIAL FISHERMAN, BUT I WILL NOT GO OVER MY LIMIT AND GIVE THEM A 40 FEE OR BE LATE. THAT IS FREE MONEY TO THEM AND THEY LIKE THAT. I UNDERSTAND THE FRUSTRATION BUT IT WAS YOUR RESPONSIBILITY AND IS TO MONITOR WHAT YOU SPEND. I DO NOT MAKE A LOT OF MONEY FISHING BUT WHAT I MAKE I AM GOING TO KEEP AND I AM SMART ENOUGH TO KEEP CASH ON ME IN ALL “SITUATIONS”. I ALSO HAVE FOUR CREDIT CARDS BUT IT IS SMART NOWADAYS TO KEEP A LITTLE CASH ON YOU FOR EXTREME SITUATIONS. GOOD LUCK..;………………

      • Gary Smith February 17, 2011 / 11:29 am

        CAPITAL 1 IS JUST ANOTHER TARP RECEPIENT THAT DOES NOT CARE ABOUT THE GENERAL CONSUMER. THEY SET CREDIT LIMIT TRAPS MOSTLY WITH LOW LIMITS AND CHARGE USER FEES OF $39.00 ANNUALLY. A CLASS ACTION LAWSUIT WAS FILED IN CALIFORNIA LAST YEAR FOR THIS SAME TYPE OF ACTION INITIATED BY CAP 1. BEWARE OF THESE TRAPS. CAP 1 IS ALSO FAMOUS FOR SIGNING UP PEOPLE FOR THE PAYMENT PROTECTION WHICH COVERS “VIRTUOUSLY” NOTHING. I AM A COMMERCIAL FISHERMAN AND WAS SIGNED UP FOR THIS SERVICE ONLY TO BE TOLD THAT IT ONLY COVERS EARTHQUAKE, FLOODS AND SUCH. BUSINESS HARDSHIP, SUCH AS FROZEN ICE KEEPING ME FROM WORKING IT DOES NOT COVER. NOT MUCH OF PAYMENT PROTECTION. IN ANY EVENT, TO KEEP MY CREDIT FROM BE ADVERSELY “AFFECTED” I HAVE MADE THE PAYMENTS, BUT CONSUMERS KEEP IN MIND, CAP 1 MAKES LOT OF EXCUSES AND OFFERS LITTLE IN RETURN. NOW CAP 1 IS FINE FOR PEOPLE WHO HAVE LARGE CREDIT LIMITS, MOSTLY THE UPPER CLASS, BUT FOR AVERAGE MIDDLE CLASS, CAPITAL ONE IS NOT THAT GOOD.

    • MLC July 26, 2013 / 12:44 am

      You’re absolutely right! A couple of minor missteps (in Capital One’s opinion) like being a day or 2 late paying can cause your credit limit go by-by. I’d had a card since the 90s with a $5000-$7000 limit– paid it off & used it again several times. I recently paid if off again & had my limit reduced to $500 without notice, even though they’ve been my primary bank for several years, & I would consider myself a good customer.

  2. Merchant Account Services February 2, 2010 / 4:21 am

    My last credit card processor was terrible, high rates bad cust. service etc. I recently found a reputable and low cost merchant account services company called Merchant Solutions IQ, MSIQ. The rates are like half price of my other provider! They gave me a free terminal as well..I’m happy!

  3. Thomas March 1, 2010 / 1:15 am

    You are an idiot!!! Just like a bank account you need to watch your spending habit don’t blame Capital One for your stupidity. You should ALWAYS review your account balance every day. I bet you did not even read the agreement. If you go over your limit you will get charged a fee. Its that simply as that I have 2 credit card with capital one and I never had a problem. So stop your bitching and suck it up and never go over your credit limit again. You moron !!!

    AND NOR DO I WORK FOR CAPITAL ONE.

    • rudeboyrg September 15, 2010 / 3:44 am

      I agree completely and couldn’t have said it better myself. That person is an idiot. It is not the bank’s responsibility to make sure you keep your finances in check. Regardless of your credit limit, if you can’t stay within your limit, you shouldn’t have a card.

      And No. I don’t work for capital one either.

      • Morgan April 4, 2011 / 9:55 pm

        I have to agree that it is the lendee that must be responsible for his/her spending. Common sense. A business is setup to make money not to be your babysitter. It is stated clearly in the agreement that there will be a late fee if you go over your limit. I have a $500 capital 1 card, albeit, a lower credit score, and have just done my best to be responsible. Seems like you should just use the other card.

      • apple23abc November 2, 2011 / 2:07 pm

        I think you three are fools that in the same situation would gripe as well. A $2 miscalculation by a valued customer would be treated with respect and fairly, not the way described above. Apparently you guys either work for Capital One, don’t have credit cards of your own, or have never managed a business. Refusing to increase the credit limit of someone that has plenty of credit is ludicrous, and to not forgive one overage fee for $2 mistake is also ridiculous. It’s clear that @Thomas, @rudeboyrg, and @Morgan are not quite to the age of reasonable adult and simply want to be insulting. There is no reason whatsoever that Capital One is not able to send a credit limit alert to its customers as most other reputable financial institutions are. They;re clearly not as “responsible” as they’d have us believe.

      • Iron September 17, 2012 / 6:20 am

        I have two Capital One cards and have had no issues. In fact, I just received a CLI from them of 1000 dollars. I was only expecting 200 dollars being they have this steps program bit. Needless to say it was a pleasant surprise.

        How ridiculous to blame someone else for your mistakes. For those who say “if I was in that position, I would feel the same way” are wrong. I know how to read a contract and how to keep track of my own finances.

      • Nick November 16, 2016 / 6:44 pm

        If it’s not capital ones responsibility then why do they charge you a fee? You petulant kids, always so quick to defend assinine practices because you aren’t grown up enough to have real word experiences. If it’s their responsibility to charge you a fee for a limit they set then it’s their responsibility to tell you. If it’s our responsibility then we shouldn’t be charged a fee. Inane little twits, defending the banks that prolly took their houses away lol.

    • Matthew October 4, 2010 / 7:27 pm

      I dont think she is stupid Capital one does have some strange policies that other credit card companies do not have I had a card from them and also left them for poor customer service and extremely poor communications. Also I think calling someone stupid just shows your level of intelligence.

    • Gary Smith February 17, 2011 / 11:33 am

      THOMAS: IT SOUNDS TO ME LIKE YOU ARE THE “IDIOT” PERHAPS YOU NEVER HAD MUCH “EDUCATION” AND THAT IS THE REASON FOR YOUR “IGNORANCE”. EVERYONE MAKES A MISTAKE, ONLY JESUS WAS PERFECT, AND MAN IS NOT. HOWEVER, CAPITAL ONE DOES HAVE POOR CUSTOMER SERVICE AND SOME OF THERE SERVICE REPS DO NOT EVEN KNOW THE POLICIES IN YOUR AGREEMENT. MAYBE YOU BETTER CHECK ON CAPITAL ONE BECAUSE THEY HAVE A CLASS ACTION LAWSUIT IN THE STATE OF CALIFORNIA BECAUSE OF SOME OF THERE “CREDIT CARD TACTICS”.

      • Sergey September 18, 2012 / 2:15 am

        not even Jesus was perfect lol thats why they crusified him cause he couldnt protect himself just like morron that went over the limit

    • John Smarik August 5, 2011 / 7:35 pm

      You were “shocked” that Cap One paid the merchant for the goods or services you had received. You made a purchase and didn’t have sufficient credit to pay for it; what did you want them to do? Were you hoping they would just stiff the merchant and pass the savings on to you? You “assumed” the charge would be denied. What does the cardholder’s agreement say about that? You say you” charge everything” you buy and you keep bumping up against your credit limit? That “phenomenal” credit score won’t last. Going over limit and canceling 2 credit cards in the same month should have you back in the 600’s rather quickly.

      • Kelly Loomis December 20, 2015 / 5:43 pm

        What should Capital One have done, if there were insufficient funds to complete the transaction? How about what any other credit card does, and deny the transaction. How foolish for somebody to expect a credit limit to be enforced!

    • carmen October 5, 2011 / 4:28 pm

      I disagree with everyone who is blaming the original postee. While I agree you should be watching your balance, Capital One should have denied the over balance transaction on the spot. That is what they did to me the one time I was on vacation and was not carefully watching my spending, the cashier tried to ring me up and said my card was denied. As long as you are not too prideful you can get over this, and that is what they should have done to you, not let you go over your credit limit.

      However, there is an option where you can sign up for Capital One to allow you to make purchases over your credit limit…did you sign up for this accidentally?

    • Lady T December 30, 2011 / 5:02 pm

      I have to agree also it is YOUR responsibility to know what is left on your card. Banks do the same thing. Also if you write a check and don’t have enough in your account you are charged also. There is no difference. I don’t care how high your credit score is that doesn’t excuse you for not be responsible. Everything is stated in your agreement. Has been this way for years with every credit card. NOT CAPITAL ONE’S FAULT! I don’t work for them either. It is what it is..suck it up and next time be a little more cautious in your spending.

  4. Nick March 2, 2010 / 4:08 pm

    I actually do check my limit everyday, I went over by $1 buying a cup of coffee at the airport…I wasn’t thinking. I won’t go over my credit limit again, as I’m now back to American Express where they give credit limits higher than 3 digits to those that deserve it.

  5. Nick March 2, 2010 / 4:09 pm

    Oh and Thomas, you seem like exactly the type of person that would work for Capital One, between your misspellings and grammar you seem to be of a very low intellect, and with your lack of people skills I think you’d fit right in with their culture too. You should consider applying there!

    • Matthew October 4, 2010 / 7:29 pm

      Well said, they should both work for Capital one!

    • ajones February 25, 2012 / 6:02 pm

      if you are at your limit that’s a huge issue. your credit card should never be over 30% of you credit limit. And if you cannot afford to pay it off every month then bigger financial issue. Credit cards should be for emergency use not to pay for day to day living.

      • Richard July 11, 2012 / 10:38 am

        One of the reasons he is using the card is to gain the rewards. With so much spending and such a low limit I would use near 100% of the card too to gain as much as I can from them. Overall he is far below 30% of his overall usage, so that will not impact his credit score or ability to pay. If you have a Capone card, you should set it so that it is rejected for over the limits. With such a low limit you should also use their online banking feature and send them money more often. You should also be friendly and call them once a week and ask to combine your limits or change the terms of the other card into cash back. If your credit score is really that high, you should have qualified for more than $500, even with them. You should also send them a fax to their department that handles customer communication and ask for the same things, even if it means they have to close one of the accounts.

        I just closed my low limit account with them after getting a $2,500 limit with another bank. I also told them they merely needed to accommodate my request and I would stay. They refused. I closed the account. In a short while, since I have multiple accounts with them I will start to request things for that account. I also have a HSBC Household card that is now with them. Between these 3 cards I had a $1300 limit. 500, 500, 300…. I spent 3 times my credit limit in one month alone and that was the card I closed, because after 2 years no increase. Low limits actually reduce your score. I will take the drop in the points on my bureaus to get rid of the low limit cards. I am hoping after the one year mark with HSBC, they will raise my limit when they notice the other card. It has excellent rewards and no annual fee. I would like one day for that to be my primary card. I don’t carry a balance, so I don’t pay interest. Capone, pronounced with a long O sound, treats their different cardholders differently. They know that at least for a while, some of us have to just take it. I no longer have to take it. I will give the business to the rewards card and to the one with the large limit.

      • Richard July 11, 2012 / 10:41 am

        By the way, credit cards should be used for daily purchases, especially if you get rewards for doing so. It is wiser money management to not pay until you absolutely have to. You should pay it off entirely every month, except in extreme circumstances, and you should have a savings plan. Your score goes up quicker if you actually use the cards you have. If you are thinking of buying a house, then the higher the score, the lower the interest you pay. Keep your total utilization low and don’t spend more than you can afford.

  6. Peter March 30, 2010 / 3:19 am

    I had a VERY similar experience. I have a credit score of 750+, have never paid a late bill in my life, have no revolving debt, make an excellent salary and was just this year approved for a $200k mortgage at 4.5% fixed but STILL Capital One will not increase my credit limit from the initial $1000 limit I got when I opened the card two years ago! Because of the excellent cashback benefits I have used this card to purchase EVERYTHING I’ve bought over the last two years. In order to not go over this insanely low limit, however, I have had to make anywhere from 6-9 separate payments A MONTH! If I ever want to make a large purchase I cannot use this card. After three attempts at an increase over the two years I just spoke with a representative who told me there was no option to give a manual review toward an increase. This is a month after I spoke with a Senior Account Specialist who did in fact put in for a $5000 limit I requested and was told I would receive a call within 72 hours regarding what limit they could assign me. Instead I received a denial letter in the mail a week later saying the limit I requested was “too high.” Keep in mind I have a BofA card with a $30,000 limit, and two other cards with limits above $10,000. I only got the Capital One card because of the cashback benefits and because they are the only bank to not charge the 3% VISA foreign currency fee when traveling abroad. For that reason alone I will never close this card, but instead of making money on $2500+ of purchases a month Capital One will now only get a few purchases a year. Talk about frustrating! At some point someone with a brain within their organization will realize what a negative impact these asinine desicions have on their bottom line… hopefully they’ll still have shareholders and a business left at that point to salvage.

    • Richard July 11, 2012 / 10:46 am

      That is the only reason I keep the card. No International transaction fees. Yea, the rewards too, but not the $300 credit limit. They have lost revenue because of the low limit. With no annual fee, there is no reason to close the account. At some point even that will not impact my score or ability to get credit. Already my score is starting to do so. In another year I expect that just about any card I want, I will be able to get. Then I will have to replace at least one of their cards again!

      • Richard July 23, 2012 / 3:21 pm

        Wow, they gave me a CLI to $500.

  7. Luke April 7, 2010 / 9:34 pm

    Hi… I have a similar issue with CapitalOne. I’ve had a card for about 2 years now. I was started on a $1000 limit and each time I’ve asked to increase it, I’ve been denied, despite the fact that my credit score is over 720 and I’ve never missed a payment (and have had no credit issues in the past). I moved from the East Coast to California a year ago and make more than double what I did when I opened the card; my weekly net pay is more than my credit limit! I’ve never called them on the phone, but after reading this I don’t think I’ll waste my breath.

    It seems as though the post-market-crash economy wants us to keep behaving as before, but doesn’t want to give us the credit to do so. Responsibility is one thing, but who wants to carry cash these days?

  8. Nick's Car Blog April 8, 2010 / 4:05 pm

    Wow, thats pretty wild. I’d think 2 years of perfect history would be long enough to warrant a review at the least? I’m still very happy with my AMEX blue cash card. Capital One is used in those rare cases AMEX isn’t accepted, which is usually take-out from mom n pop type restaurants anymore.

  9. Christine April 23, 2010 / 7:35 pm

    Don’t think it’s all about the economy. I have had a Capital One card for 7 years now, and they STILL refuse to increase my $1,000 credit limit. When my mother was ill and I needed to increase the limit to fly cross country at a moment’s notice, I was told no-such-luck. And that was 3 years ago. I didn’t close the card because I don’t want my credit score to dip, but I’m still livid and charge the bare minimum to keep it open. I have a feeling the reason my card is never selected for “review” is because I’m too responsible. Perhaps if I defaulted on a few payments my limit would mysteriously increase.

    • Priscilla June 28, 2011 / 6:09 am

      actually, it could be that the no visa fee and cash back costs them money, but leaving a bit of a balance makes them money…so if they raised the 1K limit but you’re paying before they get interest off you anyway, and they’re paying you cash back on those purchases, well you’re going to run them into the ground.

  10. Nick's Car Blog April 23, 2010 / 9:15 pm

    Christine, that is absurd. I think you may be right. CapitalOne totally isn’t worth bothering with.

  11. luis July 8, 2010 / 1:03 am

    I am the very customer service rep you spoke to. I remember you and I lie and tell you everything you don’t want to hear because I get more money when I can have you keep the fee. Teehee. 760 is not phenominal credit my friend. Its good but nowhere near 850 phenominal.

    • Matthew October 4, 2010 / 7:34 pm

      Wow you are such a great person , I hope you get what you deserve.

    • Morgan April 4, 2011 / 10:19 pm

      I have a feeling you are being facetious. Although I do not doubt that Capital 1 does give bonuses to employees that can keep people paying late fees and I have even been told on the phone by a customer service rep at citibank that they make their money off of people who go over the limit. To me it is not that they charge when you go over, but the fact that they charge a flat fee of $30-$40 even if you only go over 1$, that is disturbing. They should only be allowed to charge a percentage of the actual amount they covered as an additional fee. Granted a high percentage, but really… what does the APR work out to be when you have to pay $39 to the dollar within one billing cycle (1/12th of a year.)? Sadly do to the nature of credit and the current methods used to do pre-auths and such it is really only solvable by increasing your limit or keeping your balance well below the limit. It is recommended to never go over 30% of your available credit anyway. 10% is preferable.

  12. Dymond July 28, 2010 / 1:23 am

    I will NEVER recomend this credit card to anyone. It’s a bloody trap! They are aware of the fact that those who have worked so have to achieve and maintain an excellent credit score will be less inclined to cancel the bloody card. Because we don’t want to damage our score in any way. With that being said, I’m only going to charge the bare minimum. My heart goes out to the share holders..,bloody fools for holding on.

  13. Jason August 2, 2010 / 7:48 pm

    I just got off the phone with “Crapital” One. I got the same recited bologna about “being a responsible company in (and I quote exactly here) the worst economic times this country and the world have ever been in. We at Capital One value your business tremendously, however we are also a conservative company and cannot raise your credit limit at this time.” Blah blah blah. My response included a few things such as “I’ve had your card for well over a year, never been late and have only NOT paid the balance off in full 1 time, and you’re telling me that you value my business?!?!” Now, I’m going on my honeymoon to Europe in October and all I wanted was a limit increase for personal assurance should I need it for an emergency situation to get back home or something. I relayed that to them and there was a sense of uncaring from the Senior Account Specialist. I also advised him that I find it strange that in the past 10 months or so I have bought a house & land, bought a tractor, and bought a boat, therefore I don’t think my credit worthiness is in question! I know some of you reading this are thinking “well that explains his situation, he’s eaten up his credit score.” Truth is, I make enough money to do this and my credit score is much higher now than it was prior to any of the aforementioned. The SAS then told me that it has nothing to do with my credit score, that it is all “in-house”. I will be cancelling my Capital One card. Thanks for reading my rant!

    • Jason September 24, 2010 / 2:35 pm

      UPDATE:
      Ok, as of my previous post on August 2, 2010, I just thought I would let everyone know that my official credit score is 780. Instead of cancelling the card as I said I intended to, I decided to keep it open to reflect positively on my credit report with the “length of account” and “available credit” sections. Also, I applied for a couple cards at the same time and was approved for both (one for $1000 the other for $1500). I know that wasn’t completely bright on my part as the inquiries hit my credit, however it worked out for me. Also, that honeymoon I mentioned; the “extra spending funds” saved for that had to pay for $1500 worth of work to one of our vehicles. After being frustrated with the low limit cards, I went all out and have gotten an American Express card for $4500. Now that’s more like it. Despite some poor reviews about AmEx (mostly by businesses and individuals with extremely high limits that pay their balance in full each month, thus negating any AmEx profits) I have decided to use this AmEx as my “balance transfer card” to take advantage of the lower rates. That way Capital One will just not receive any extra money and make no profit on me whatsoever as I will transfer any balance from Capital One to AmEx every time it’s used!! That’s payback there, I don’t care who you are! LOL.

  14. sy savage August 3, 2010 / 4:48 pm

    Thomas is right, thats how credit card companies make their money. tought break. yeah $500 is a low limit but remember they dont owe you a thing so the amount that they are lending isnt for you to question. just close your account and go and get yourself in debt with some other company that will also charge you when you go over your limit, THATS HOW IT WORKS!

  15. Eric August 11, 2010 / 2:25 am

    Something that you can do is over pay your bill. If you have a $500 credit limit, then over pay the next bill.
    If you owe $500, then pay $900. This will give you $900 to spend on the card.

    Of course if you do this, and do not spend the credit, in a few months the credit card company will refund the money. They also might lower your credit limit in time.
    I did this for the past few years with my GE Money card with a $25,000 limit.
    During the downturn of the economy they lowered the limit to $15,000.
    I complained, contacted GE investor relations. My credit limit was not restored.
    So, I just stopped spending on the card, and over paid the bill by $1,000 extra each month.
    In time they cut my credit limit down to $100 …. I called them up and laughed at them….

  16. Ahanix August 18, 2010 / 10:02 pm

    Had a CapitalOne card for three years. Started at $300, increased to $500. It’s been at $500 for two years now. I asked for an increase considering my on-time payments and excellent credit score for my age (750-765, 21 years old). Denied. Fine then, stopped using that card save for an occasional $5 purchase to keep the ‘average account length’ increasing, and applied for a ChaseFreedom card. Immediate $2,000 approval. Not to mention the Chase support was incredible, while CapitalOne would condescend to me when I called about canceling a service on my account.

  17. Wolf August 20, 2010 / 3:30 am

    I have two other credit cards with a total limit of $20,000. My credit score is somewhere in the 760ish range. I applied for the Capital One No Hassle Cash Reward online and was instantly approved with a credit line of $7,500. These stories above sound so different from my experience.

    • Scott from Orlando September 19, 2011 / 8:40 pm

      Oh, come back in a few years and see if you’re playing the same tune. I too got an instantly high limit, 10 years ago. They will not review the account, they will not reduce your fees even though they offer new clients something better, and they will not allow a ‘product’ change when your needs change in the future. They’ll begin to start charging annual fees about the fifth year, and tell you that in the original fine print you agreed to changes in fees in the account. For young people, this is their ultimate scam, they want to get you first – they review credit bureaus and know if your account with them is the oldest – then come the fees when they advise you that you shouldn’t close your oldest account as it accounts for 15% of your rating. Then, when you finally had enough of dealing with these vultures and try to close your account – they don’t. It’s a huge fight to get an account closed with a ZERO balance owing. I’ll be earnestly looking back in a couple of years to see if you still love the bastards!

  18. Nicole August 24, 2010 / 10:31 am

    I, too, have had the same terrible experience. I have had the card for nearly 4 years without even coming close to maxing out my card. I have made every payment on time and, prior to losing my job about 5 months ago, I always paid off the balance. My credit score is excellent and never have I asked for a limit increase until today.

    However, they won’t increase it due to certain specifications that they will explain in a letter they are going to send me. A letter? I explained my situation to them and the fact that I have been a faithful customer of theirs and they uttered the same sad excuse: “Your card is not qualified for review at this time.” I asked the representative what I needed to do exactly in order to actually BE qualified for this “review” since having wonderful credit and being a faithful, responsible customer of theirs for years obviously isn’t good enough. He stated that my denial will be explained in the letter and that Capital One automatically increases the credit limit increases.

    Well, they haven’t increased my limit since 3 months after they issued this card to me…and that was nearly 4 years ago. Apparently, no one with good credit is good enough to be reviewed. Interesting…

  19. Nick's Car Blog August 27, 2010 / 10:33 pm

    Some great posts in here. To all those taking Capital One’s side and saying they don’t owe me anything, my credit score isn’t good enough, etc, whatever….My 12k Credit Limit on AMEX, of which I’ve always paid in full, on-time, for the past 12 years, is sufficient for me. The whole point is that Capital One isn’t worth the effort to open a card worth, they’ll never give you a decent credit limit, and there are a lot better cards out there.

    And not do those cards have better APR and better rewards, they have much better customer service. AMEX always treats me like a king. I just wanted a Visa or Mastercard to use when AMEX wasn’t accepted, which is why I opened Capital One. I’ve been free of them over a year and never looked back. Can’t say enough about what a poorly managed company they are.

  20. Andrea September 17, 2010 / 5:38 pm

    I have had my Capital One Credit Card for 8 years and still no increase. I am just glad I am not the only one who thinks this is horrible. The only reason I have not closed it is because I don’t want it to reflect negatively on my credit report.

  21. J.D September 19, 2010 / 12:39 pm

    I understand the point that you are making Nick. However, Capital One is not obligated to waive any fees for what is honestly, a mistake in your part. Now, we all make mistakes and I believe it is in the company’s best interest to please the customer, especially a responsible one like yourself but these are the times we live in. It is not just Capital One. In the end, if you don’t like what they’re doing for you then go with another bank.

  22. Richard September 27, 2010 / 5:42 pm

    I have a card from them, they gave me $300, and I never used it. Only 3 months later, I have a $500 credit limit. My score is 600 and I know they do give credit line increases. They look for payment history, not how many times a month you pay it, instead if you use the card too much to make purchases it is a bad thing. It appears more risky to them. You would be better off letting the account sit for a while with a low balance and use that other card that has the $13,000 limit. Then they will be more inclined to increase it. It is odd that with such a high credit score they only gave you such a small limit. Normally, they give a higher limit to those with better credit.

    I know how they operate, I have had 2 cards with them before, fortunately they don’t remember me. They charged my last card off. I had some problems with my job and was actually homeless for a while. Now my life is in a much more stable situation, so I will not have problems again. In fact, I will never spend more than I can pay off in any one month.

    I actually have 2 cards with them now. I opened a second card with them so that I can build my credit score faster. Having two cards means that I can keep low balances on them, which positively affects your credit score. I have about $4,500 worth of credit available right now, but owe $110. Read the actual facts about how to improve your score best and you will be on the right track. It will cost me $39 a year for each of the 3 cards that I have, 2 with them and 1 with Merrick Bank, but it is well worth it to one day be able to buy a house and stop paying rent!

  23. Eric October 21, 2010 / 3:33 am

    I have to agree with the other posts, you had a $500 limit and went over. Banks make about 50% or more of their income from charging these over the limit and late payment fees. It seems like a scam if you are unfortunate enough to fall into their trap, but that’s the terms you agreed to. I personally think it is a really bad way to do business, but that’s how they choose to operate. You lay with dogs, and you’re gonna get fleas.

    If you have a $500 credit line and close the account, it won’t hurt your credit score enough to make a difference. It really sounds like some of you may think your credit is better than what a financial institution may think. We are human and tend to do that.

    C1 Bank is a really conservative bank. They tend to give lower credit lines to limit their exposure to loss. It makes sense and works for them. If you want higher lines you should try a company with more cash, like GE Money or Citibank. With these two banks, you get into their system and they control most retail cards like Sears, Home Depot, JCP, etc. so when you apply, it is almost guaranteed you will get approved and with a great credit line if you have paid your other accounts properly.

    Most banks are holding on to their cash right now and not giving it to consumers until they know which way the economy is going to go. You have a government that is very bank “unfriendly” right now, but that will soon change and you will see a release of some of the money.

    • Will October 21, 2010 / 7:02 pm

      Why do they call it a Platinum Card if they only givr a $500 credit limit?

      They sent me a preapproved application and I completed it over the phone. My credit is very good but I suspect I will receive a $500 limit card.

      • Eric October 25, 2010 / 9:21 pm

        I suspect you will receive a $500 credit line, however, if you have very good credit, why would you waste your time with C1? Before you apply for a credit card, it is responsible to do a little research. Enough people hate C1 and have posted complaints to tell the smart consumer to stay away. There are hundreds of websites just like this one telling you your future with this company. Do some research and see who has the money to lend and who is lending it before you apply.

  24. Frank October 25, 2010 / 7:31 pm

    Wow, good job being irresponsible and then blaming it on the credit card company.

  25. Kate O'Connor November 8, 2010 / 5:26 am

    You’re mad because you went over your credit limit? It’s your responsibility to know your credit limit and where your balance stands. Why do you think they HAVE overage fees if they’re never going to charge them? It’s part of how banks make their money. You went over, you got charged. Deal with it.

    And as someone who is “responsible” and has a great credit score, you should know better. If you didn’t like the card, you shouldn’t have used it so often. Open up another card with a better credit line and use that.

    I am young- almost 20- and I have had a credit cards since I was 15. Even I, as a young person, have never gone over my credit limit. I know very well that I will get slammed with a fee, and frankly I can’t afford that. You, as a mature older adult, should know better. Don’t blame Capital One for YOUR mistake.

  26. justmejuste November 15, 2010 / 9:09 pm

    Interesting that everyone here seems to think that a credit card is necessary in. 1.) life and 2.) to build credit. Neither are true.

    Also, to blame others for ones own mistake is simply ludicrous – take ownership of your mistake a move on.

  27. James November 23, 2010 / 7:23 pm

    This complaint is about customer service. Someone who makes all their payments ontime and has a high credit score clearly isn’t irresponsible, as some people here have claimed. Thats like saying that someone who shows up late to work once a year should be fired. As a business person I would never penialize a good customer who had a good payment record for a minor indiscretion. That’s what customer service and valuing your customers is all about.
    Capital One’s business model is built on overlimit and late fees. They are the largest credit card issuer in the subprime market. They make more money on these fees than they do on interest charges. It has been clearly documented (Businessweek) that CapOne has strategically given customers multiple credit cards with low limits therefore increasing the likelyhood that people will exceed their limits and they can fee people for multiple late payments instead of one.

    • Chubby March 26, 2011 / 12:53 pm

      Well said, James!

  28. Ralph November 27, 2010 / 10:47 am

    Personally capital one are a pile of wank. And for the Indian call centres what a complete waste of time. They are the most condescending twats on the planet.. Ps I don’t give a rats arse if my spelling is poor or my grammar is incorrect. Just expressing my views.

  29. Bob Dennis November 27, 2010 / 1:19 pm

    I work for a Credit card company but not C1, and I have to disagree with the comments that people say, this fee was charged by the company allowing the credit limit to be exceeded by a tiny ammount, the company would have declined a purchase $500 over the credit limit so why do they allow a few $ over – easy to make money.

    The company I work for will decline any purchase that would take a customer over their credit limits, why does it do that, to save a customer going over their credit limits and being charged, If Nick Robson had failed to pay one month I could understand the charge but for the company allowing it then charging it then it blatant revenue.

    So to the people say he was Irresponsible going over the limit, we we not told the reason of going over, what if a purchase was made in another country, he did say he travel was cut down not stopped, he can not be Irresponsible if the merchant decides to hold charging his account until exchange rates are more favarouble to the comapny, This I have seen numerous times and can add some $20 to the bill which would be enough to break the credit limit

  30. Responsible December 10, 2010 / 8:01 pm

    Nick, whereas I don’t necessarily agree with them allowing you to go over the limit so they can coup revenue from you, it’s clearly stated in the terms and conditions that you will be assessed a fee for exceeding it.

    The bottom line is, if you were truly “responsible” as you claim, you wouldn’t be consistently utilizing 95-100% of the credit available on one card. Didn’t you say you have another card that has $13000 available? Why in the world would you be consistently maxing out a measly $500 card? That’s horrible for your credit rating and just a bad idea in general. Going over the limit for you wasn’t a question of “if”, but “when”.

    Just on a side note, why even have two accounts with the same provider?

  31. Joe D January 7, 2011 / 2:54 pm

    I’ve been with CapitalOne for the past 5 years. First credit card I obtained was my CapitalOne card. I was issued a $500 credit limit when I got the card. I’ve never had my limit raised. My other credit cards now have a limit of $10,000+ each and then there is this little $500 card. I’ve never paid late once nor have I ever paid them a penny in interest. Maybe thats why they won’t up my limit? Who knows, I’d cancel if it wouldn’t negatively affect my credit score but I guess I’m stuck with it. It now gets used to pay my Netflix every month and thats it.

  32. Nick's Car Blog January 7, 2011 / 3:40 pm

    Guys – this post isn’t a complaint about the fee, I could care less about $39.

    This post is about the fact they won’t raise a credit limit after several years of on-time, in-full payments. And all evidence points to the fact that they intentionally keep your credit limit extremely low in hopes that you’ll go over.

    I accepted responsibility, moved on, and that’s that…I just wanted to air my dirty laundry with Capital One and their lame policies. If they won’t give someone is who is extremely financially responsible, has a steady income, and has never missed a payment in his life a credit limit higher than $500, there is something wrong with they way the run their business…

    • Paul January 25, 2011 / 8:50 am

      It’s funny how this post started because one person was financially irresponsible and went over their credit limit. People, come on, seriously, get it together. If you overdraw your account, you pay a penalty. If you “overdraw” your credit card by going over the limit, you also get a penalty. That’s how banks work, that’s how capitalism works. Suck it up, learn to manage your money better, and move on.

      • Nick's Car Blog October 12, 2011 / 5:54 pm

        I know how to manage my money, and the key takeaway here is that a Capital One credit card isn’t worth shit – a $500 credit limit is a joke, and they refuse to raise it for any reason, so it’s essentially a worthless card. Go with another provider or just skip a credit card altogether – there is no point in a CC with a $500 limit….

  33. jon January 19, 2011 / 1:14 am

    Yea, I have the same $500 credit limit. it’s ridiculous!!!

  34. Brandon in Alabama January 27, 2011 / 7:11 pm

    This is what Capital One does to their valued customers. I just got off the phone with them because I have moved and there is not a Capital One Bank within 230 miles of where im at now. I just had a direct deposit of almost $10,000 into my account and would like to make a purchase of $3,000 and cant do so because Capital One will not let me purchase more that $2,500 a day with my “DEBIT CARD” Yes not Credit, but debit card. Now the question in hand is why cant I call Capital One Bank with all my personal information and tell them that I need to make one purchase of $3,000 and they raise my debit limit on my card? Instead what happens is I get informed that the only thing that I can do is drive to Lousiana where the closest Capital One Bank Branch is and withdraw my money there. Ok I then informed the Capital One Manager “JOHN” that I had a friend that used Capital One Banking and at any giving time he had at least $800,000 in his account and he had NEVER been told how much he could spend out of his account in one day or that he could only take $400.00 a day from the ATM. So my only soultion to this is that Capital One Bank has a VIP account for my friend who drives a 2001 Range Rover with a sticker price of $115,000 and then there is one called the BROKE ASS ACCOUNT where people like me who cant buy a $3,000 car because Capital One Bank dictates how much of my own money I can spend beacuse im not a VIP customer. Also I did the same thing I said that I was close my account with Capital One Banking and “JOHN” said to me “Well sir if thats the case you will have to drive to Louisiana anyway, is there anything else I can help you with today” Of course I said no and Capital One Bank can suck it and hung up. In my personal opinion Capital One Bank is a rip off in every aspect of the banking buisness and I guess I will be closing my account with them. Look guys sorry so long but this was the first place I had to vent about my dealings with the Bank that is apperantly in (EVERYBODYS WALLET).

  35. mahasanti1 February 2, 2011 / 5:12 pm

    If it weren’t for the great cashback rewards, I would stop using capitol one. Horrible policies. Really, how is it not to their advantage to increase credit limits? I don’t get it.

    Just to let you know, you can opt out of over-limit “protection.”
    Online select “over-limit preference,” and then select to opt out. This should mean that they will not authorize over-limit charges (your card should be denied!), thus saving you from these sneaky charges.

  36. rachael February 15, 2011 / 6:04 am

    I feel like Capital One chooses randomly when they increase peoples credit. I applied for a capital one card at age 18. it was my very first card and i was given a credit limit of 1000. I was very surprised, because my friend applied at the same time as me and she too had no credit history and was only given 500. After having the card for two years and having no late fees I called and asked for a increase and it was increased to $1500. My same friend called about her card and they denied her request. I have now had my card for 4 years and have never been late on a payment and I have a good credit score but till this day they have denied my other request to increase it and my friend still has the same credit limit of 500$. I have been debating whether to cancel it because of rumors i have herd regarding a fee capitalone was going to charge to have the card. Im not sure what to do.

  37. logovista March 8, 2011 / 6:10 pm

    I had same experience all most two year i request by phone couple of time they never increase the limit. Always give some reason.

  38. B March 9, 2011 / 3:28 am

    Interesting posts. Everyone is ranting about capital one and other card companies. Consider this please A. The large financial instituions act as an oligopoly (small amount of banks control the market and three major credit bureaus control consumer financial information)
    B. They have overt and covert communications to set policies that support each other to protect their market positions. They don’t need you as a customer- they are protecting themselves and if they get in trouble our government bails them out, (with your tax dollars)
    C. FICO scoring has a huge influence on the normal persons personal money supply. Fair Issiacs is a monopoly, (which is supposed to be illegal).
    Lets look at it objectively, Small amount of banks control the credit card process, a smaller amount of companies control credit scoring, and one company controls the credit score formula. All of the entities are proven to be not accountable, i.e. the need for TARP or the inability to even get full disclosure on the formulas used to calculate your credit score.

    Is our current credit process creating land barons, (financial instituions) and serfs (John Q. Public aka us) The land baron can tell you if you can own a home and unless you have been totally good for seven or more years you pay a high tax ( penalty interest. – or you can pay for credit repair and monitoring, ( most of these organizations are tied to credit reporting companies) to protect yourself from the credit reporting companies, ( kinda like paying for protection from the sherriff of nottingham)

  39. Keath March 15, 2011 / 4:15 pm

    It makes me chuckle when people place blame for their own mistakes on someone else. I too have a Capital One card. I pay no annual fees, and I also have never gone over my credit limit. I’m recovering from some irresponsible spending days of my past, so I have less than perfect credit. I could have gone the easy route and filed bankruptcy. But, instead of going the coward’s way out, I accepted the debt and paid it off. Three years later I have a decent score due to responsible borrowing and paying bills ontime. Capital One started me off with a $300 limit. Three month later they bumped it up to $500. After 8 months of showing responsible spending and account management, they bumped it up to $750. I haven’t quite had the card a year and my limit has tripled. I would never blame someone else for my mistakes nor would I EXPECT someone else to cover for me when I do make them. Part of this country’s problem is they think they are entitled to so much. Get over yourself.

    • Him December 18, 2011 / 4:39 am

      It is nice of you to totally marginalize the Bankruptcy process. Hope there are not to many “Cowards” out there who take offense at your blanket and ignorant statement. I guess in your case it is better to be irresponsible than a coward. Jackass.

    • Adam Lang March 17, 2012 / 2:17 am

      Translation: “HI EVERYONE I AM AWESOME AND U R NOT CUASE U R IR RESPONIBLE U SUK AND I AM AWESOME LOL!”

      And another part of this country’s problem is that so many people in it are smug d!ckheads who are too busy patting themselves on the back for their own good fortune to show a little understanding and compassion for other people’s problems.

      Don’t worry, though. Eventually you’ll have some major health problems, and then all of a sudden it’ll be, ‘Oh, of course I declared bankruptcy, but *I* had a good *REASON* to, not like all you losers out there!’

  40. Chubby March 26, 2011 / 1:02 pm

    Based on the above posts, it looks like there is a pattern with Capital One:
    1. Initially provide a $300 limit
    2. Increase limit to $500 only three months later
    3. Very infrequently increase limits beyond $500

    Personally, I’ve had a Capital One card sitting at a $500 limit since early 2004 and I’ve never had another increase. I too pay the balance on-time and in full each month. Seems that if you are responsible (and therefore avoid fees, finance charges, etc), then you will not receive a credit increase during those phantom account review periods.

    • Kelly Loomis December 20, 2015 / 5:57 pm

      My C1 card was opened about five years ago, with a $300 limit. My card was always paid (in full), and it was just the beginning of this year that my limit was raised to $500. I make multiple payments a month, and 9/10 of those payments are “placed on hold” for a week-10 days. I’ve never missed a payment. I’ve never had a payment returned. Yet almost every payment I make is held. It is frustrating. And, without seeming xenophobic, would it really be that difficult to utilize a customer service center with reps whom I can actually understand? I’m positive not everyone has the same problem understand accented speech as I do, but it makes me feel like a horrible person when I need to ask the rep I’m speaking with to please transfer me, because I cannot understand.

  41. THE REFI GUY March 29, 2011 / 11:02 pm

    Yes it is your responsibility to make sure you do not go over your limit. But it would not hurt Capital One to waive the $39.00 fee one time to keep a long time customer with impeccable history. I am sure Richard Branson would understand this philosophy. My advice close the account open another with another company. The low credit limit will have no significant effect on your credit report since you have other credit cards with significantly higher credit limits.

  42. Eric April 13, 2011 / 5:18 pm

    I have a very similar story to Chubby above. They gave me a $300 limit when I had no credit history (I was thoroughly shocked by this), then a couple years later they bumped me to $500, but nothing since then. I have tens of thousands in limits across cards and assorted accounts, but this card still has a $500 limit.. Sadly, it also still has an easy cash back program, so I use it for day-to-day stuff and pay it off every week or two when it tops $350. No fees yet (even the one time it topped $500, but I paid it within a day of that), but the low limit is a huge pain in the butt.

    Found this while trying to figure out what happened to the cash back program (it has changed) and why they never seem to increase your limit… I guess I have the answer here.

  43. mark May 9, 2011 / 10:30 am

    I had never been late on capital one and now I tried to increase the limit I going to closed this account and tell the trading com that what kind of company is this thanks mark

  44. Priscilla May 19, 2011 / 12:24 pm

    Thank you for the warning. I was about to apply with them until I read this. close call 🙂 I think I’m just going to put 5K into a secured CC to bump my score.

  45. Matthew May 20, 2011 / 11:37 pm

    I got a notice from capitalone saying “good job you have been a customer for 3 years apply for a new C1 credit card.” I started out with c1 as my first card and they gave me a $500 limit, its been 3 years and no bump up since. They solicite other cards from their bank yet wont raise my limit on my original card. I am closing this c1 account.

  46. Mela June 26, 2011 / 7:11 am

    I got my first and only card from Capital One last September with no credit history and was started off with $500. Within 3 months I believe it was or longer, i can’t recall they bumped it up automatically to $750 as I was told it would. I’m hoping for another increase soon as I believe they will do this automatically again after every so often. i haven’t had any issues i just hope I get a larger credit limit as time goes on and eventually get a better credit card. So far my score is great too, no issues here. Also every time i’ve contacted them I’ve had no issues. Of course I’ve only had them for less than a year but so far so good. That stinks that so many have had so many problems-hopefully it will not happen to me.

  47. Traves June 29, 2011 / 12:32 pm

    I was given a $300 limit to start off then $500 after 3 months. A little over a year later it increased to $2000. I’m 26 with very little credit. I never go over my limit but I never pay the full balance. Of the $500 limit I would constantly keep $150 – $400 available on the card.

  48. Daniel July 2, 2011 / 7:23 am

    Nick, the fact that your transaction WAS NOT denied could have been a life saver in some situations, don’t you think? You can’t blame them for letting the transaction go through despite going over the limit.

    I do agree that Capital One is really slow with raising credit limit, but I can’t complain about them otherwise. I travel overseas quite often, and Capital One is the only card that does not rape me with absurd fees.

    • Nick's Car Blog October 12, 2011 / 5:52 pm

      No, not really. I, like most financially prudent adults, have more than one credit card, and also carry cash.

      I blame them for purposely setting an absurdly low credit limit without merit or justification, then refusing to increase that limit for any reason whatsoever. It’s an absurd policy designed to encourage you to exceed your limit and pay a fee.

  49. Zibeli July 9, 2011 / 2:42 am

    I found this thread while Googling to find a theory on why CapitalOne was refusing to even review my account or increase my credit limit. While the theory of the over limit fee sounds plausible, it doesn’t explain my case. I believe that as a result of the recent credit card legislation in the US, one must now “opt in” and agree to allow approval of charges over the available credit limit with the associated fee. My CapitalOne credit card, which has been stuck with a paltry $750 credit limit for over a year now despite me having a cash balance of more than $15,000 in a CapitalOne online savings account, is _not_ opted in for this so even if C1 should approve an over limit charge they may not charge me a fee to do so. I wanted to use the card to buy a new computer online that with tax came to $795 (for the cash back reward). Knowing my credit limit on the card was only $750, I deliberately overpaid my previous balance, leaving a credit balance of $65 due to me on the C1 card account, thinking that a 750 credit limit meant I could borrow (i.e. owe C1 on the account) a maximum of $750 at any given time. However, my attempt to charge $795 was rejected, so I called CapitalOne’s 800 number and, after much experimenting to figure out how to get an actual person on the line, learned that C1 apparently doesn’t define a credit limit that way and that I may not charge over $750 at a time, telling me, however, that if it were processed as two separate charges, each under $750, it would go through. Never did the representative try to sell me on opting in to the over limit agreement and fee, suggesting that this may not be the purpose of the low limits.

    To make matters worse, after calling BestBuy, the store where I wanted to purchase the computer, to see if they could process the payment as two separate charge transactions and was told that while they had no way to do that I could effectively do the same thing by purchasing an electronic gift card in one transaction then using it together with the credit card to pay for the machine on their website. So I went ahead and used my C1 credit card to purchase a $50 e-gift card and immediately received an email purporting to be from CapitalOne’s Fraud Prevention unit telling me that there had been potentially suspicious activity on my account and to call an 800 number that was _not_ the same 800 number printed on the card or shown on CapitalOne’s website. I called that number and an automated voice immediately asked me to enter my credit card number. Apparently having more common sense about fraud prevention than C1’s Fraud Prevention Department, I refused to supply my credit card number to some 800 number found in an email since that is a textbook case of how phishing might work. Instead I hung up, called the 800 number shown on the card itself, and chose the option to report possible fraud figuring this sounded like the most likely way to get to the Fraud Prevention department. it worked: after a hold, I got Fraud Prevention and the rep knew about the email, etc. I tried to explain to him that I found it quite ironic and more than a little unwise for someone interested in fraud prevention to encourage customers to supply their credit card number to a phone number given in an email and not readily verified elsewhere: at first he didn’t seem to grasp my point, saying that yes, the phone number was different from that on the card, but it lead directly to the Fraud Prevention unit without all the other menus so it would be fine for customers to give their credit card numbers. I said yes, but what if I simply copy that email, change the 800 number to one that i control, spoof a CapitalOne email address in the From: header, and forward the modified email to a list of C1 customers: wouldn’t their practice of encouraging customers to supply their CC numbers to any old 800 number that comes in some email claiming to be from C1 instead of advising them to call the number on the back of their credit card and choosing the fraud option have greatly assisted my credit card number phishing attempt? Then he stammered a bit until I got bored and went on to see about now to remove any fraud hold from my account, which he was able to do.

    However, when I then check my C1 online account, my “available credit” was no only $700 – the $50 pending gift card charge had been subtracted from it and the $65 that C1 owed me from the credit balance on my account was still not factored in. Figuring this meant that if I now tried to charge the remaining $745 to my C1 card it would fail, I yet again called C1 and was now told that, indeed, I could now charge only $700 more and that the $65 that C1 owed me would not factor into my available credit until the end of my statement cycle????

    In all of these calls I also requested an increase in my credit limit or at least a human review of my account, pointing out that I had never missed a payment, had over $15,000 in a CapitalOne online savings account that is linked to the CC account in their online banking system, would use the card much more if I had a higher limit, etc., but was immediately rejected in every case. Yet never once was the over limit fee “opt in” mentioned, so they clearly weren’t under direction to try to sell that, making me think that while this may once have been the business model of the low limits, it doesn’t seem to be now, unless it is a business model being very poorly executed, which I suppose is quite possible given the demonstrated practice of their Fraud Prevention unit.

    If nothing else, today has taught me why CapitalOne was among the banks that needed a government bailout and why “too big to fail” is too big to exist.

  50. Nicole July 15, 2011 / 2:43 am

    Mela,
    I had the same exact card back in 2008…and that’s how they roped me in too. 3 years later- no credit increase even though I pay my bill in full every month and I have a steady income!

  51. Darrin July 27, 2011 / 3:52 am

    Weird cause I have had my Capital One card for just over a year and they have increased my limit from $300 to $1300. I didn’t ask for it either, I just noticed it when I went in to pay my bill. My credit is not at all phenomenal or even good. lol But why would they do that for me? Never paid late that I can recall and pay my balance off every month. Any theories out there?

    • Anonymous August 9, 2011 / 2:00 pm

      Most banks target people who have average to above average credit. They see them as people who will continually use credit cards to make ends meet. Many people who have phenomenal credit usually don’t use their credit cards unless for emergencies or air travel and, people who have poor credit are shunned. Anonymous

  52. Darrin July 27, 2011 / 3:53 am

    And their Customer Service Reps are always nice to me.

  53. Dewey July 28, 2011 / 3:00 pm

    I agree with Zibeli, since your (Nick) situation Jan 2010, new credit card regulation now hammers down on overcharge fees, you have to opt in to be charged over credit limit fees now and only one fee’s per month can be charged.

    What this means is that it require good and strong government regulation and protection to force good business practices. Before a consumer might not even have this option.

  54. Croco July 28, 2011 / 6:33 pm

    After grad school (May 2009), I applied and received a capital one credit with $500 limit. I have used it every month since June 2009 and paid off every monthly purchase 10 days before due date. June 15 2011, I called to request a credit limit and I was denied, same day I applied to BOA and Amex and got approved for both in less than five minutes …..BOA $22,500 and Amex $17,000. The denial from Capital one was strange, I have been in the same job since graduation, credit scores are 817, 804 and 815, make low six figures and no student loans!

    • Nick's Car Blog October 12, 2011 / 5:50 pm

      Yep, pretty much same situation here. They keep you at a $500 limit and have no interest in raising it no matter how solid your credit or payment history is. It’s a trap…no sense bothering with Capital One…

  55. Joe August 28, 2011 / 6:29 pm

    Some people think they have a right to credit…
    Your complaint is ridiculous as you signed an agreement which includes the charges section, you can’t demand someone to lend you more money if they don’t want to. It’s your responsibility to monitor your spending and your fault for exceeding the limit, I hope you feel better notching

  56. Joe August 28, 2011 / 6:36 pm

    …better about yourself after bitching about it on the net.
    I’m new to credit cards personally but actually took the time to look over the terms and conditions before signing for that very reason.

    • Nick's Car Blog October 12, 2011 / 5:50 pm

      I don’t mind the fee, what i mind is a $500 credit limit without reason. That is absurdly low, and I believe intentionally kept that low so they collect fees when you inevitably go over the limit. Honestly, I don’t see the point in a credit card with such a low limit – and there are so many other credit card providers out there that are willing to give me a higher credit limit based on my excellent credit score. Read the whole post…

  57. chiep September 13, 2011 / 3:34 am

    i felt so sorry,i didn’t known at 1.it is too late now.i got the low limit c1 card.please !stay away from c1 .they had the very poor customer service.

  58. Franklin September 14, 2011 / 8:55 pm

    Wow…I’m stunned to read all this. I live in Canada. Applied for a CP1 “guaranteed” credit card (Gold Card), after getting a mail invite to apply. No security deposit was required. They gave me a limit of 5,000.00 to start. Not 500.00, but 5,000.00. I do have another credit card with a 5,000.00 limit as well. I’ve had it for 4 years, never missed a payment, never gone over limit, and have utilized the whole limit on several occasions. They’ve never raised the limit in all that time.

  59. D October 3, 2011 / 10:03 am

    I have had capital one for almost 6 years now. I have excellent credit by definition ( just checked yesterday) and I still have a $500 limit and was told that my limit cannot be raised. I have never been late on a payment. Fuck them.

  60. Rachel October 12, 2011 / 3:18 am

    It’s nice to see I’m not alone in the Capital One credit limit issue.
    I’ve been with Capital One since the middle of my senior year in high school, which means about two years now. First, they gave me the $200 limit, then three months later bumped me up to $500! This was exciting for me, thinking that I was 18 and building my credit! .. NOT! I’ve had this $500 limit for over a year and a half now, and it’s so irritating! I’ve been turned down from two different banks (auto loans, w/o a cosigner) because I have no large lines of credit. … I’m not asking for 10k! I would’ve been content with $750-$1,000. I explained to the (nearly clueless) representative that since I opened the card, I have landed a great job making almost 4x more than I was making before. She acted as if this wasn’t something they use to reconsider credit limits, but of course was quick to shuv the newest Cap.One Promotion down my throat.. I should’ve told her NO because I NEVER go over my limit, and I NEVER HAVE gone over my limit, and I pay off my balance every month, usually early!! .. I’m planning to pay off my measley little $230 balance this week, and call back and ask to cancel.

  61. jamie October 20, 2011 / 6:13 am

    ive had cap 1 for 5 years i have a 500 dollar limit and i have a credit score of 740 makes no sense i asked for increase through out te years and they always say sorry you cantbe extended at this time

  62. CT November 1, 2011 / 7:11 pm

    I didn’t read thru all the comments to see if this was already mentioned, but you can opt out of the over-limit feature on CaptialOne…meaning your card will be declined when you attempt to exceed your limit. After logging into your account online, click on Customer Service, then look near the bottom for Service Requests. Under this heading, you should see Set Over-Limit Preference. Opt-out of the feature on the subsequent page to prevent your card from going over-limit.

  63. Wewillbeback November 7, 2011 / 12:04 am

    I hate Capital one, there support reps, there whole structure. They have no clue and are worse than automated systems. They could have made a ton of money over the period 2008-2011 by allowing good customers with modest line increase and allowing balance transfers from other cards.Instead they chose to sit tight with there fists closed and excuse themselves my stating that they are a conservative lender.

    personally i had financial difficulties in 2008-2009 and asked CC for some assistance.
    I told them that i have a clean history with them for 4 years, i have an overall credit history of 15 years, never late , no derogatory info etc.. I told them that if they would allow a decent line increase they could benefit , because i was paying thousands of 4 in interst on my other cards per year and none to capital one.They just wont listen..

    I utilized whatever line with them i had to do over 20 BT in amts 1000-1500, paid off just before the statment.

    Yet they did not feel confidant that the customer could use 1000 or 2000 $.

    My debt is down from 100K+ to under 20 k now.

    I will cancel the card a day before its due for the annual card fee 39$.

    All self respecting & hardworking people please trash this card.

  64. Scott November 12, 2011 / 2:49 am

    I didn’t read all the posts, but agree wholeheartedly with the original writer. I’ve had a Capital One card for three years, they started me with a 500 credit limit even though my credit score was over 800. My MasterCard has over a 20,000 credit limit and I charge an average of 2000 dollars a month on it and pay it off in full every month. At the time of opening I dealt with their rude customer service who refused to raise my limit or give me a good reason (They finally said my account was too new to raise the limit). I used the Capitol One card sporadically for three years, then decided to ask for a credit limit raise the other day. Today I received a letter saying I had been denied, even though the letter states that Equifax gave me a credit score of 817. The letter also stated I had “too many accounts with balances” even though I pay them all off every month. I make 75,000 a year, own three homes outright, and don’t owe anybody a dime. The only reason I want their card is because I travel abroad and they don’t charge the international transaction fees.

  65. TXCowGirl November 13, 2011 / 10:09 pm

    I heard someone refer to the company as “CRAPital One”. Ha!

    I think the author of this is correct as stands. I’m kinda experiencing the same situation with Orchard Bank (aka HSBC Bank Nevada, N.A.). After bouncing bank from Ch.7 bankruptcy of 3-31-09, I’m doing okay. Here is my ordeal. I get my first major unsecured credit card in about August of 2010 and even though I have never in my life (with the exception of American Express) had to pay an annual fee, Orchard Bank/HSBC Mastercard charges me $39 for the privilege, and at that amount, I am more than happy to have it! But they give me a very low credit limit of only $500. I’ve never had a limit this low, but I figure it’s because I’m starting out all new with no credit versus the past before I had to file bankruptcy. I had cards where I had $30k, $15k and so on. I must’ve had a relatively decent FICO score because I had no problems obtaining credit. I never abused the system, but in the end when I lost my way in corporate America (thank you to all those “OCCUPY America” strikers!!) I had to live somehow, and I chose my good credit which eventually no alternative but Ch.7 bankruptcy. Anyway, so Orchard Bank/HSBC starts me off a year ago (last August) with a very low credit limit of only $500. After 6 months and great payment history with them, I inquired about getting a credit limit increase. See, the rule of thumb that they do NOT tell you is that you really do not want to spend more than 30% MONTHLY of your credit limit (and the lower percentage you spend like downwards of; 20%, 10% of your credit limit each month will REALLY boost that FICO score of yours — keep this rule in mind, cause they do NOT want you to know their effing dirty little secrets!!). IMHO, only $150.00 is totally unreasonable in this day and economy – that’s 30% of $500. I could easily rack that amount up buying gas and going to the grocery store once a month. C’mon, give me a break! Anyway, they told me that they were not giving increases or doing “account reviews” at that time. I tried back another few months later, trying to be as patient as I can and same stupid response. Finally, on 6-30-11 they give me only a $100 credit limit increase. That’s all! I’ve been paying my bill on time (before I even get a monthly statement actually) and now I’ve had my credit card for over a year and a few months. I’m going to see what company my Credit Union uses to process THEIR credit cards, and inquire. I cannot continue this stupid-ass “game” (it is, it’s a cat-and-mouse MEAN stupid GAME! to see if a person will slip up and go over their credit limit so they can bust your ass with fees!) with Orchard Bank/HSBC. They should see my spending history and realize that I’m not about to go over the stupid 30% which now is $180 each month. All I really am wanting to do is get it up to a reasonable monthly spending amount that suits my personal budget at this time, which is about $300. For that, I need only a $1,000 credit limit. I don’t feel that’s asking a lot especially based on my great repayment credit history which I have been working very hard to do since after my bankruptcy hearing, proceedings, etc.

  66. TXCowGirl November 13, 2011 / 10:33 pm

    Let me correct my post above. I am thanking those OCCUPY America strikers, not condemning or berating them at all. It sounds like it though, when you read my post. I do apologize for any misuderstanding. I appreciate the folks who are able to demonstrate for those of us who may be unable, due to a disability or otherwise. Thank you, OCCUPY America..

  67. Pedro November 17, 2011 / 3:30 pm

    I’ve had Capital One for about 2 years now. It’s my first and only credit card. Considering that I had no experience with credit I didn’t want a high limit and I wanted to learn how to manage a credit card. They started me out with $500 as well and they told me that if I made payments on time for the first 6 months, they would extend my credit. I did as they asked and my credit limit was extended to $750. I’ve continued to make timely payments and they just extended my limit again to $2,750. I followed the rules and I’ve been happy with Capital One. I think it’s important to remember that there is always going to be someone with that one bad experience, and those people always blow it out of proportion. Your argument is even a bit elitist. You think that you’re exempt from the rules because you have a high income stream and you deserve a high credit limit? If you’re unhappy that they charged you for going over your limit, check the fine print. I’m sure when you signed the agreement, it was there. Considering that this is such an important issue to you, you should have checked on their policy for this. Now, if they don’t have a policy that supports what they did, you can make a case, but that is highly unlikely. Although I agree that a limit should be what it says, a limit, that’s one of the first questions I always ask whether it’s a debit or credit card: What happens if I go over? Can I go over? Do you alert me if I go over? Can I make it so that once my credit limit is reached, you don’t allow charges?

    It seems you didn’t ask any of these questions when you opened your account.

  68. Nick November 18, 2011 / 6:41 am

    If I’m not mistaken didn’t the new credit card laws state that if you go over your limit they can only charge you as much as you went over.. So you would only have to pay $2.. I thought I read that.

  69. Brady November 25, 2011 / 3:01 am

    For what it’s worth, here is my experience with Capital One:

    This was my first credit card shortly after I turned 18, and I started out with a $200 credit limit. It was quickly raised to $500, and stayed there for SEVEN years. I had given up hope with Capital One by that point, as I was constantly afraid that I would go over my limit and get charged a fee. One day, my limit went from $500 to $7500. No explanation, just a friendly letter telling me that I should “go on vacation” or “buy myself something nice” with my limit increase. At 24.9% interest! I will get right on that.

    They are not a top tier lender by any means, and have AWFUL customer service. Not bad…horrific. Try disputing a charge with them – it will drive you to tears. I am now much more creditworthy than I was back in the collegiate days, so I stick with my high-limit AmEx. For those with less than perfect credit, please use this card carefully – they are heartless and will gleefully help you dig your own financial grave. For those with perfect credit, go elsewhere.

  70. george December 3, 2011 / 3:12 am

    Hello there:

    1.- we now have internet where you can check your balance!!
    2.- If you have that great credit score, why dont go for a better credit card instead of begging for a $500 limit

    • Kelly Loomis December 20, 2015 / 6:06 pm

      Why don’t you read and comprehend? He HAS better cards. And you’ve totally missed the point.

  71. Eli Smith December 24, 2011 / 2:55 am

    I once had a credit card with Capital One. Here’s the whole story.
    I lived at one address, in a city. After a year there, I decided to move to another city, an hour away. I had not applied for any cards. I was 18.
    So, I turn 19, and decide to sign up for a card. I research some cards, and I select Capital One. I call them, and they say, you’ve already had a credit card with us, for a little over a year! and I say how is that possible? well, apparently they sent me a card to my old address and it didn’t forward to my new one. So I said, well I don’t live there any more, and I’ve never even seen that card. They tell me it was never activated, and they can send me a replacement card for free. I say, okay. well. I get the card. With a $300 limit. At this point my credit is pretty high for a 19 year old, because I had refinanced my car (bad decision as well.) I proceed to charge my $60 auto refinance monthly payment to the card, and I also bought coffee with it once. A total of $64.83. I charge my loan payment again, bringing my total up to $125. I bought a shirt, and gas for my car. I pay over the minimum payment, and pay $20, with the intention of paying $20 a week so that it would even out and hopefully keep my credit high. So my credit card statement arrives, and it’s $301.59. I call and ask why it’s that much, when I didn’t charge that much to the card. Apparently what they don’t tell you is that they charge a fee for paying a loan with your card. I say, well, I won’t do that again, but it’s not right. I pay $40 to get it under $300, and they say, that is not enough to get it under limit. I say, how come? it’s $301! she says, no, it’s 388.xx something. I ask how it got that high, and she says there’s a compounding fee for every day that it’s over limit. I tell her that this is the last straw, cancel the card. They take the $40 payment and close the card. I make payment arrangements to pay the bill down, however I make several payments and the bill does not go down. I lose my job, due to downsizing, and I tell them I can’t make a payment on the balance, and they agree, however they send it to collections. At this point I was fed up, and I told the collections company that I was paying it down and I didn’t believe it was right for them to send it to collections. They said they’d send me a payment book, and they don’t. At this point I am young and naive, and I say screw it. I don’t want to deal with them any more. I let it go. It’s now 5 years later, and they somehow got a judgement against me without my knowledge. I am very angry, they asked for over $1500 for a $300 credit card. They were awarded nearly $800 that I will have to pay down in order to prevent wage garnishment. My credit is ruined, to where I cannot get a mortgage. I will have to rent until I get this bill paid down. Capital One has done it’s best to try and ruin my life- RUN WHILE YOU STILL CAN!!!

  72. Katherine February 17, 2012 / 5:17 pm

    The credit score provided by your bank is actually a “fako score” It’s just an estimate. Sign up with equifax or FICO is even better. I noticed you said you try to spend the full $500, do you realize that maxing out your credit card every month will kill your score? Expect at least a 10 point drop in your credit score every month. If your score was 780 or higher a maxed out credit card will drop your score 25-45 points! I am a capital one customer and I only use 30% of my credit limit and I pay on time every month and they automatically increased my credit limit after 6 months.

  73. Brandon February 17, 2012 / 7:18 pm

    Everyone that states the credit card companies do not make money off of customers that pay in full each month lack a fundamental understanding of how credit cards work. When you swipe your card a percentage is charged to the merchant which goes straight to the credit card processor. When you get cash back, it is only a fraction of the percentage that the merchant pays. So yes, I spend $36-$50k per year on my credit card, but it is paid off every month. And yes, my credit card company makes a ton of fees off of the merchants that accept my card. Additionally, some of you trolls may have time to check your balance every day; I do not. I make good money and like the convenience of being able to charge what I need to each month and then get one bill at the end of the month. Another gripe of mine about CapitalOne is they told me it would take 10 business days to process a payment, that is unacceptable. So for those of you that have no lives and have the time to spend all day checking your limit, have fun with Capital One, I on the other hand am taking my business elsewhere.

  74. David February 21, 2012 / 8:28 am

    I believe new laws or regulations now prohibit lenders from doing exactly what you have described. If you’re a new Capitol One customer and try to go over your spending limit, your transaction will simply be denied and the merchant will ask for another method of payment.

    If you want to be able to go over your credit limit, then you have to specifically tell the lender that you want to opt into a program. The program will naturally hit you with fees if you go over, but you must opt in.

    This is what they should have done all along, but it’s unfortunate that it required the government to step in with new laws/regulation to get them to do the right thing.

  75. Leah February 25, 2012 / 7:45 am

    I came across this post while trying to find out why Capitalone won’t increase my limit. I’ve had a low interest Cap 1 MC since July 2004!! Came in – great! $7500 limit at 5.99% for life! Woot! But I also had two other credit cards. So with the idea of being fiscally responsible, I asked Cap 1 to reduce my limit to $2000 in 2008 when I was applying for a mortgage. For the 3rd time they have rejected my request to increase my limit back to the original amount they gave me in 2004. I have AA credit (in Canada) with a score of 750+. No late payments, never went over my limit and rarely carried a balance. Tonight the customer service wench informed me that that is precisely why they won’t increase my limit. Even though I have a second Cap 1 card that also has a $7500 limit. I want to cancel the second one and just use the first – nope! I got the Senior Account manager – same deal, said to use my card everyday and then in 6-8 months reapply. So I dug around a little – there are two higher ups that you can ask for once you pass the CSR and Senior Account Manager. Write or ask for the Executive Account Manager and if that fails, write to the Capitalone Ombudsmen. I just finished my letter to the EAM. But after reading what you all went through, I’m just going to cancel my cards and take my business elsewhere. As my mom used to say ‘Vote with your feet’.

  76. vango March 6, 2012 / 7:46 pm

    I am a capone customer since 2003, I called to increase my cr.limit, they said the same.((.in short they will review my account when ever they want and no period, and there is a dept does that…they will let the customer know, or receive a letter. )) i have a good credit score as well, so I asked they agent can I then close it because its a low limit of 2500$ she asked whether u want to close it now,? I give it a thought and, well closing the cr.card is not a good idea, may affect the credit score, I said well I wont use your card. anymore. bye.

  77. spoonforkeat March 21, 2012 / 8:33 pm

    I agree with the author to a certain extent. Going over the limit by $1-$2 is a ridiculous reason to charge an over the limit fee. If they want to keep their customers, they would refund the fee as a “courtesy” or whatever term their company chooses to use. Matter of fact, I went over the limit unknowingly and they didn’t charge me a fee.

    However, I have had their card for 8 years. I have NEVER received an increase. I’m not sure why. I tried to get one today and was denied. I have a solid payment history and have never been late. I am in a better financial situation that I was when I received the card and have a better credit score too. Maybe they are discriminatory in their lending. Whether they are or aren’t, I am going to find out.

    Just in case you aren’t aware, the Consumer Financial Protection Bureau take complaints about these types of issues. I would encourage anyone having a problem with cap. one to file a complaint. At the very least, the complaints will be kept and the entity can establish a pattern of their behavior. If they have a class action lawsuit in California, other states can follow. Don’t let Cap. one screw you. The website is: http://www.consumerfinance.gov/get-help-now/.

    The Office of the Comptroller of Currency also takes complaints. Do both of the online complaints and see what happens. Capital One sucks!!

  78. georgealister March 28, 2012 / 8:16 pm

    My credit cards: First Financial: $8000 credit limit, it grew a great deal over 6 years of on time payments.
    Capital One: $750 credit limit, it raised $100 in 6 years.
    Chase Freedom: $5000, I opened it yesterday

  79. georgealister March 28, 2012 / 8:17 pm

    My Creidt Cards.
    First Financial: $8000 after 6 years.
    Capital One: $750 after 6 years.
    Chase: $5000. Opened it yesterday.

    Kinda says it all.

  80. Winegirl March 29, 2012 / 1:20 am

    Another customer of Capitol One for at least 2 years, given a $ 3,000 credit limit which is far below what we need. Our credit score is near 800, we have another CC with a $ 25,000 limit (but tied to an airline that will be going out of business hence my interest in moving our business elsewhere.) When I applied with Cap One, I don’t remember if they asked our income, which is substantial, but did ask our net worth which is over $ 2,000,000–liquid assets like stocks and savings accounts. We have no debt, own our home free and clear, no car payments, and pay off our CC in full every month, without missing or late payments for over 20 years. I’d like a higher limit to use this card more often since we also travel to Europe frequently, but Cap One still won’t budge on any increased limit. We spend about $ 80,000 a year on our CC’s, so the companies are making a lot of $$$ on merchant fees. They never have to chase us down for payment (all accounts on auto pay so I don’t have to “remember” to pay bills.) I’ve never paid a finance charge, a late fee, an over limit fee or any other fee.

    For those who think CCs should be used only for “emergencies,” we’ve had entire vacations free, including airline, hotels, car rentals, merchandise due to credit card rewards. We use the card to avoid having to carry large amounts of cash around (and I mean really large amounts,) and don’t want to have to keep tabs on numerous debit card transactions. And in the case where you buy something expensive but it turns out to be less than satisfactory, buying on a CC gives you protection if you need to contest a charge. Then the CC companies back you up. The use of Mastercard also extends the manufacturer’s warranty by double, which is part of the Mastercard benefits.

    • msdrummer08 May 8, 2012 / 6:44 am

      Sounds like you make a lot of money, i wish I had your job! What do you do anyway?

  81. Michael April 16, 2012 / 10:47 pm

    It is recommended that you never use more than 25% on your available credit. I know that might seem odd to you but I have two cards with capital one. Made small purchases and paid in full each month and they have increased both of my limits by just over 5000 each in about 1.5 years.

    I so hate to repeat what others have said but you really do have to watch what you spend. I never go around town buying everything I want because I know I have to budget myself. Either way, capital one customer service still is not great. I have however had a late fee dropped because I called and gave them some sob story about how I forgot and I was so sorry and I needed that extra cash to buy groceries or some BS like that and they waived the fee. Moral of the story is: be nice to them lol it works much better than being rude to them because they will not want to help you at all. Remember they are human beings too, I’m sure if you were in their position and some guy was giving you crap and being rude you would do the same thing.

  82. Max April 24, 2012 / 8:24 pm

    Sand exact thing happened to me. With a debit card as well. I transferred to chase and i have been much happier

  83. msdrummer08 May 8, 2012 / 6:42 am

    It is really not Capital One’s job to monitor your finances and let you know when your going over your budget. Your a grown person and should be able to do this yourself.

  84. Romz June 14, 2012 / 4:28 am

    If you cant manage your own money your an idiot. End of. I use capital one, I dont have problems because I know how I spend. If your careless and want to leave a company because you cant be bothered to check balance then so be it. CAP IT ALONE. You arnt a fukin baby, your an adult so act like one.

  85. Scott July 17, 2012 / 3:41 pm

    Absolutely amazing how many people here missed the entire point of the thread. Anyone who posted anything like the above post by “Romz” (and in this thread there are plenty of you) is absolutely clueless and the reason these message boards very seldom are worth reading.

    • Kelly Loomis December 20, 2015 / 6:12 pm

      Thank you for bringing intelligence and comprehension here.

  86. Amber August 21, 2012 / 6:49 am

    I use to work for a company that was contracted as a Capital One call center and I worked as Online Tech Support. If you’re online to post this, then you should have went to your Capital One online account, you can actually set alerts to alert you of your transactions.. Just saying, there are ways Capital One try to help people keep up with their accounts..

  87. Kevin Driscoll August 30, 2012 / 4:05 am

    Capital one has no regards for there costumers all they care about is making money i have never been late on a payment. yet capital one reflects negatively on my credit report and with limits so low i cant even go to the gas station without going over 30% i stayed at a hotel one night and had to put it on two cards how embarrassing i got this card to help build credit and capitol one has been no help and acutely hurt my score thank a lot and when you call customer assistance there is nothing anyone can do every time i call there is nothing they can do i don’t even know why they are there thanks again capital one will not even look at raising a credit limit ever if it is effecting there costumers life even with perfect history they wont ever look in to it for you or connect you to someone who can they think that there costumiers are stupid and cant see that they want there limits so low that they can charge them fees oh we will give you another card with a pice of shit limit so maybe we can get two fees

  88. Guest September 7, 2012 / 10:12 pm

    I have gone over limit on my Capital One card with no fee’s. Just opt out of their over limit protection. They will still let you go over limit, they just won’t charge you a fee for it.

  89. WC January 14, 2013 / 1:58 am

    Opt out of going over your limit just like you opt out of overdraft protection with a checking account, and the over limit transaction will be be declined. Capital One does not make a profit off interchange fees alone. In fact, most of the interchange fees go to MasterCard, not Capital One, so Capital One does not care about the “$13500 in potential monthly charges they’d be processing.” Capital One makes a profit off of the fees and interest. Since you said you were paying the bill completely each month, that leaves out interest charges. The only way they can make a profit off of you is from the fees. Naturally, they are not going to waive them.

    • WC January 14, 2013 / 2:08 am

      With that said, I wanted to add that Capital One does have terrible credit limits. They are way too low considering you can get a much higher limit on a different card for no annual fee and less APR.

  90. Dawn March 2, 2013 / 3:25 pm

    I have had a capital one card for 3 years. I have never had a missed payment in my life yet they give me a credit limit of £300 I have paid off a mortgage own rental property and 2 uk companies yet Capital One say it is my best interests to keep my limit as it is. I had my Capital One card on my PayPal account to pay for ebay purchases for the added protection given when using a credit card.

    I have just telephoned to ask for an increase and was told they do not take requests for a refund they monitor my account will will automatically increase my limit when I am eligable. So over the past 3 years desipite the fact that I have paid the full balance at the end of every month, I have a higher than average sallary and own a house outright I still only qualify for a £300 limit yet Halifax give me a £15,000 limit on my card and a £5,000 overdraft limit. My card is clear with no balance now and wont be used again.

  91. Alicia T April 15, 2013 / 2:05 pm

    Actually mine went over the limit by $9 because of something I wasn’t even aware off. (A FEE – go figure) and they gave me a waived fee so I didn’t accrue a OTL fee. They were really helpful to me, but from the looks of what I read on your conversation, I would have hung up in the beginning before I got to the supervisor and got another person. Once you get a sup. there is no going back, versus the latter. =) FYI

  92. life insurance over 60 June 28, 2013 / 6:57 am

    Really no matter if someone doesn’t know then its up to other visitors that they will assist, so here it occurs.

  93. Brian August 29, 2013 / 12:00 am

    You guys have a lot of time on your hands. How bout baby sitting his spending!

  94. Angry client December 17, 2013 / 4:58 am

    I just spoke with Capone and had a different but similar experience. I needed to make a purchase for an emergency trip home, but the ticket was $50 more than my limit. I was even been preemptive and sent a payment for the $50 (and a little more to cover potential automatic charges before my next pay day) before I called to request the temporary increase but the rep denied me because although I have a decent credit score (725) and have never missed a payment or overdrawn my account, I’ve only been with them a year and my account is not under review yet. $50!!! As soon as I find a better card I’ll be dropping them.

  95. Frank April 29, 2015 / 9:17 pm

    I intend to pay off my capital one card asap and cancel because of this stupid over limit charge . Canadian tire does not charge an over limit fee and I told capital one that. Since they refused to reverse the charge I told them I am going to make payments until paid off then cancel .What is also annoying is they include interest in your balance and if you are $ 1 over they charge you $ 29 here in Canada . This is just a scam . Who knows exactly what there balance is when they go shopping ?

  96. John Gray November 9, 2015 / 3:08 pm

    Nice post. I was just reviewing my credit cards this morning and I “had” a Capital One card with a $300 limit, and here in Canada it is a $50 yearly membership fee. I got this card 2 years ago as my first card to rebuild my credit after divorce. Now I have 4 credit cards, 15K x 2, and 7K x 1 limits with no yearly fees. My credit score is ~750 on both Equifax and TransUnion and I have spoken to Capital One 3 times in the past 2 years about increasing my limit. Each time the same story about an automated system that does it every 6 months or so. My “membership fee” is coming up in a few months so I just called right now and CLOSED MY ACCOUNT. They wanted to know why and I told them that a $300 limit and $50 fee is a joke and have a nice day. They were more than happy to close the account. Losers. Period.

  97. Simon January 20, 2016 / 2:38 pm

    Old article I know, but just came across this. My question is, why did you apply for a second card instead of just switching your travel card to a cash back card? Most likely they gave you a low limit because you already had 13k of available credit and adding more would throw your ratio over.

    Also keep in mind that 2 years of credit history is very little.

  98. Eric January 26, 2016 / 12:18 am

    Hi im sorry. But I am a happy Cap 1 customer and they have bent over backwards to help me. They have repeatedly given my credit limits. As much as $1,000 at a time. Customer service has always been Excellent! I have the quicksilver with no annual fee and 1.5% cash back. I’m sorry my friend, but when you make a mistake, own up to it. If you had called Cap1 and humbly admitted your mistake AND apologized AND humbly requested the fee to be removed vs demand it, you might have had success. IJS. It was your fault, not theirs. Take responsibility for it!

  99. Nick November 16, 2016 / 6:38 pm

    I just got a new capital one card, also with an obscenely low limit of 300 dollars. Not just that, but they don’t even let you use the full amount on the cardashboard. I have 209 on the card and went to make a 50 dollar purchase which was denied. Sure it’s a little embarrassing to get denied in a store but I had the cash to cover it. However I’m still baffled why they would give you a limit of 300 and only allow you to spend a portion of it. I’m sure it would be because they are so “responsible “, but I’m calling to cancle the card today.

  100. Nicole January 17, 2017 / 5:07 pm

    A credit score of 739-764 is “good” not “phenomenal”! All banks online or mobile features are available and its your responsibility to monitor your usage as well as keep up with your transactions.

  101. Bob March 25, 2017 / 4:31 am

    Who cares.. move on!

  102. Sumple September 4, 2017 / 10:00 pm

    This is why I balance my credit. Manually. Keep it in my purse in my notepad. Careful to never overspend. This people are extending credit as a privilege, not a right. Bottom line. It’s up to us to monitor our balances. Not a major international company. I’m sure they get tired of million ppl calling like you did everyday, when all they consumer needed to do was watch their check book!

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